Guest Services

Management Office Hours

We're here to serve you! Visit us at our Management Office located in Kahala Mall, between Cinnamon Girl and SoHa Living, Monday through Friday between 8am-5pm.


Wireless Internet

One (1) free hour of wifi is available to customers each day.  Select "TWCWiFi" in wi-fi options on your mobile device. After (1) hour, a TWC (Time Warner Cable) Access Pass will be available for purchase with hourly ($2.95) and daily ($6.95) rates.  For current customers of TWC, there are no additional fees to access the wifi with a TWC ID number which can be established at or call 1.888.851.9350


Security/Lost & Found

To report any lost or found items, you may contact any Security Officer in the mall or call the Kahala Mall Security Office at 732-6269, 24-hours a day.


Wheel Chair Loans

Kahala Mall offers the use of a wheel chair to its shoppers. Simply contact any Security Officer in the mall or call the Kahala Mall Security Office at 732-6269.


Auto Care Services

The Kahala Mall Auto Care Program, which is administered through Aloha Parking Management (521-9191), provides the following services at reasonable rates:

  • Towing services
  • Jumping of batteries
  • Lockouts
  • Tire changes and repairs

If you need help, simply contact any Kahala Mall Security Officer and they will gladly contact Aloha Parking Management to assist you with your automobile.



  • Curbside, fronting See’s Candies and Waialae Post Office behind Kozo Sushi.
  • Stamps available at Longs Drugs and Waialae Post Office.


ATM Machines

  • American Savings Bank, Kahala Branch
  • American Savings Bank ATM, In the Macy's Wing
  • Bank of Hawaii, Waialae-Kahala Branch
  • Bank of Hawaii ATM, Longs Drugs
  • Central Pacific Bank, Kahala Branch
  • First Hawaiian Bank ATM, behind Il Gelato
  • Honolulu City and County Employees Federal Credit Union ATM, Macy’s



  • Taxi Service, The Cab. Courtesy phone outside Whole Foods’ entrance.
  • TheBus, Routes 1, 1L, 14, 22, 23, 24, 234, 235
  • Trolley, Green Line
  • Shuttle, The Kahala Hotel & Resort


Goodwill Donation Center (located in the parking lot near CorePower Yoga)

Hours of Operation:

Monday-Friday: 9:30 a.m. – 4:00 p.m.

Saturday: 8:30 a.m. – 5:00 p.m.

Sunday: 9:30 a.m. – 4:00 p.m.

Goodwill staff will be at this location to assist donors, and provide receipts for tax purposes. Donations can also be dropped off at this center 24 hours each day.